Refund policy

By placing an order on this Site, you confirm that you have read, understood, and agreed to this Refund Policy in full. If you do not agree, do not place an order. This policy is governed by the laws of the State of Wyoming, United States.

1. 30-DAY RETURNS

Every Home Arena order comes with 30-day returns. You may request a return within 30 days of the delivery date shown on tracking.

To be eligible for a return:

(a) You must email us at homearena.store@gmail.com within 30 days of delivery, with your order number and the reason for the return

(b) The item must be complete, with all parts and accessories (including the free gifts), undamaged, and in the condition you received it, in the original packaging where possible

(c) You must wait for our written return authorization and return address before sending anything back

Items sent back without prior written authorization will be refused, and no refund will be issued.

Return shipping costs are paid by the customer, except where the item arrived damaged, defective, or wrong (see Section 2).

Once we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

2. DAMAGED, DEFECTIVE OR WRONG ITEMS

If your item arrives physically damaged in transit, a clearly wrong item was shipped, or there is an obvious manufacturing defect, we will offer a replacement or refund at no cost to you, provided ALL of the following are true:

(a) You contact us by email within 48 hours of the delivery date shown on tracking

(b) You provide clear, unedited photographs or video of the item, the damage or defect, the shipping label, and the outer packaging

(c) You provide your order number

If these conditions are not met, the item is still covered by the 30-day return policy (Section 1) and the 2-year warranty (Section 3).

3. 2-YEAR LIMITED WARRANTY

Every Home Arena comes with a free 2-year limited warranty from the delivery date. If the unit stops working because of a manufacturing defect during normal household use, we will repair or replace it free of charge.

The warranty does not cover:

  • Damage caused by accidents, drops, misuse, or neglect
  • Damage caused by incorrect installation, or installation into a ceiling or structure unable to bear the weight of the unit
  • Water or weather damage, including use outdoors outside a covered, sheltered area
  • Power surges, incorrect voltage, or unauthorised modifications or repairs
  • Normal wear, cosmetic marks, and consumable items (such as batteries and cleaning supplies)

To make a warranty claim, email us your order number, a short description of the problem, and a photo or video showing it. We may ask you to perform basic troubleshooting before a replacement or repair is approved.

4. ORDER CANCELLATION

You may cancel your order free of charge by emailing us before it is dispatched. Once an order has been dispatched, it cannot be cancelled, but it is still covered by the 30-day return policy.

Where applicable consumer law requires us to offer you the option to cancel because a shipping deadline stated at checkout cannot be met, we will notify you and offer that option.

5. NON-REFUNDABLE ITEMS AND FEES

The following are non-refundable:

  • Express shipping fees and parcel protection fees
  • Return shipping costs (except as stated in Section 2)
  • Customs duties, import taxes, VAT, or carrier handling fees
  • Orders refused, abandoned, or returned due to unpaid customs
  • Orders returned or undeliverable due to incorrect, incomplete, or outdated addresses provided by the customer

6. PACKAGES MARKED AS DELIVERED

If carrier tracking confirms your package was delivered, the order is considered fulfilled. We are not responsible for packages stolen after delivery, misdelivered by the carrier, or left at a safe place, with a neighbour, or in a mailroom. You may file a claim directly with the carrier using the tracking number provided.

7. LOST PACKAGES

If tracking has not updated for more than 30 days after dispatch, the package may be considered lost in transit. Contact us and we will review the carrier records and help you with a replacement or refund.

8. EU AND UK CUSTOMERS

Our 30-day return period is longer than the 14-day withdrawal period required under EU Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013. Nothing in this policy affects any statutory rights that cannot be lawfully excluded.

9. CONTACT BEFORE DISPUTING

If you have a concern with your order, please email us before filing any dispute, chargeback, or claim with your bank, card issuer, or payment processor, so we can resolve it quickly.

Chargebacks filed without first contacting us — particularly for orders delivered with valid tracking — will be disputed with the full evidence available to us, including order records, tracking, communication history, and these terms accepted at checkout.

10. CONTACT

Email: homearena.store@gmail.com

Subject line: "Order #[your number]"

We handle returns, warranty claims and refund requests by email only.

Home Arena

Managed by Hexora Capitals LLC, registered in the State of Wyoming, United States.